網上購物政策

By placing an order on this website, you represent that (i) you agree to purchase the products, (ii) you are of legal age to enter into a binding contract, and (iii) all the information you provide in connection with the order is true and accurate and that you are an authorized user of the payment method provided. Your receipt of an order confirmation does not constitute our acceptance of the order or any commitments associated with the order. We reserve the right to accept, reject or modify any order request made by you at any time after we have received your order. If we are able to accept your order, the contractual relationship shall be deemed to have been concluded when we send you an email confirming that the goods ordered in your order have been dispatched.

Secret Plan Color Diet strives to ensure that the content and product descriptions on this website are accurate and complete. Despite our best efforts, any content and/or product information on this website may sometimes be inaccurate, incomplete or out of date. Therefore, we do not guarantee the accuracy and completeness of the information on this website.

The prices shown on this website are in Hong Kong dollars only. For the avoidance of doubt, we reserve the right to adjust the prices on this website at any time without prior notice.

When customers receive the goods, please check whether the goods are complete. It is recommended that customers directly refuse to accept the products to the delivery staff on site and must keep the order email for record to protect the rights and interests of both parties.

Non-exchangeable/returnable products - Returns for refunds or exchanges are not available for the following situations or products:

The product packaging is not intact (for example, the packaging tape or box is torn off)

Products that have been opened, used, damaged or incomplete

Any free gifts and sample gifts

Products for which no receipt is provided

If customers find any problems with the product, such as the product is wrong, damaged, defective, quality problems or damaged, we will arrange for you to exchange or return the product. Please make an exchange/return within 7 days after signing for the product. We will not accept it after the deadline. If the product you want to exchange is sold out, we will refund you the product price according to your payment method.

Products that can be exchanged/returned: If the product is wrong, damaged, defective, or has quality problems or is damaged, we will arrange an exchange or return for you. Please make an exchange/return within 7 days after signing for the product. We will not accept it after the deadline. If the product you want to exchange is sold out, we will refund you the product price according to your payment method.

Exchange/Return Process: Please take a picture of the problem with the product, along with the order number and product number, and apply for a return through WhatsApp. Once we confirm that the return conditions are met, you will receive a reply confirmation and return process email before you can return the product to us. Please return the return together with the confirmation letter. After the product is successfully returned, we will arrange a refund in the system, and generally your payment will be returned to your payment account within 14 working days.

Note: If the product you are returning comes with a promotional gift or a discounted product, please also return that product, otherwise your refund will not be processed.

In case of any disputes, Secret Plan Color Diet reserves the right to make the final decision.